Lufthansa will pay a $3.5 million settlement to settle allegations that it failed to provide refunds to consumers for flights that were canceled due to COVID-19 restrictions. The settlement applies to customers who purchased Lufthansa tickets for flights scheduled between January 1, 2020, and August 16, 2021, that were canceled. There are two subclasses in the settlement, one for those who received refunds and one for those who did not. The plaintiffs in the class action lawsuit claimed that Lufthansa did not offer refunds in a timely manner for flights that were canceled in 2020 and 2021 due to the pandemic.
Although Lufthansa has not admitted any wrongdoing, it agreed to a $3.5 million settlement to resolve the canceled flight allegations. Customers who have already received a refund from Lufthansa can choose between a $10 cash payment or a $45 voucher for future flights with Lufthansa, Swiss International Airlines, Austrian Airlines, or Brussels Airlines. Those who have not received a refund from Lufthansa can obtain a full refund of their flight cost plus 1% interest.
To receive settlement benefits, class members must submit a valid claim form by May 9, 2023. The deadline for exclusion and objection is May 15, 2023. The final approval hearing for the settlement is scheduled for the same day. Customers must have purchased tickets for a Lufthansa flight scheduled between January 1, 2020, and August 16, 2021, that was canceled to be eligible for the settlement.
The case name for this settlement is Maree, et al. v. Deutsche Lufthansa AG, Case No. 8:20-cv-00885-MWF-MRW, in the U.S. District Court for the Central District of California.